At&t problems

Thursday was caused by a software update gone wrong, according to preliminary information from two at&t problems familiar with the situation. Sources have told ABC News that there was nothing nefarious or malicious about the incident.

It's akin to class-action lawsuit settlements , for which consumers must often apply to receive any financial benefit. More from Personal Finance: This IRS issue is 'the biggest, most consistent problem' for taxpayers Major airlines raised fees for checked bags Credit cards have 'never been this expensive'. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. I want to make sure I get the credit,'" he added. Consumers who don't want to call customer service may also be able to interface with a provider's online portal or chatbot for speedier resolution, he said. Of course, phone and internet companies apply such credits voluntarily, Breyault said. By contrast, federal law that governs the airline industry entitles consumers to a refund in cases of flight cancellations, for example.

At&t problems

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It's akin to class-action lawsuit settlementsfor which consumers must often apply to receive any financial benefit. Cybersecurity and Infrastructure Security Agency CISA reported, according to a confidential memo obtained at&t problems ABC News, at&t problems, that "the cause of the outage is unknown and there are no indications of malicious activity.

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The number dipped before spiking again to more than 50, outages around 7 a. In the next hour, the number again climbed to 71, Customers of Verizon and T-Mobile also reported outages, but both companies said that they had not suffered an outage directly, but that customers could have had issues trying to connect with those using another carrier. Brian Cheung. We sincerely apologize to them. Keeping our customers connected remains our top priority, and we are taking steps to ensure our customers do not experience this again in the future," the company said in a statement. Marlene Lenthang. Rob Wile.

At&t problems

At the disruption's peak, between 8 and 9 a. The company did not share information on why the outage may have started, or how many customers were affected. The outage figures reported by Downdetector, largely based on submissions from users , may not be accurate. ABC News reported that federal officials found "no indications of malicious activity," quoting from a confidential memo the network had obtained.

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Investing Club. We are working urgently to restore service to them. Thursday, prompting federal agencies to investigate whether the outage was caused by a cyberattack. We sincerely apologize to them. Of course, phone and internet companies apply such credits voluntarily, Breyault said. Shooting on Bay Bridge leaves 1 woman hurt: police. Consumer advocates suggest customers ask for reimbursement in the event of future blackouts from phone and internet providers. The Federal Communications Commission in January proposed a rule that would require rebates for consumers who face programming blackouts on cable or satellite television subscriptions. Please check back for updates. Report a correction or typo. Impacted prepaid customers "will have options available to them," Stankey said, though didn't elaborate. Bay Area man's year-old email account gone during password reset. Cybersecurity and Infrastructure Security Agency CISA reported, according to a confidential memo obtained by ABC News, that "the cause of the outage is unknown and there are no indications of malicious activity. This afternoon, Kirby told reporters that DHS and the FBI are looking into the outages as well, and are working with the tech industry and network providers to see what can be done "from a federal perspective to enhance their investigative efforts to figure out what happened here.

Based on an initial review, the company thinks the outage "was caused by the application and execution of an incorrect process used as we were expanding our network, not a cyber attack," it said Thursday evening. ET Thursday.

This afternoon, Kirby told reporters that DHS and the FBI are looking into the outages as well, and are working with the tech industry and network providers to see what can be done "from a federal perspective to enhance their investigative efforts to figure out what happened here. We are working urgently to restore service to them. Crews knock out SJ house fire involving propane tanks: authorities. It wasn't my fault, you owe me money. Cybersecurity and Infrastructure Security Agency CISA reported, according to a confidential memo obtained by ABC News, that "the cause of the outage is unknown and there are no indications of malicious activity. Station Info. Follow Us:. This is a developing story. The Oscars are almost here. A similar consumer protection doesn't seem to exist in the wireless arena, Breyault said. Local News. The Federal Communications Commission in January proposed a rule that would require rebates for consumers who face programming blackouts on cable or satellite television subscriptions. Manage MyDisney Account. Report a correction or typo.