Bt cordless phone troubleshooting

Go to Solution.

If your handset won't switch on, there are some quick and simple things you can check. Follow the steps for the handset you're using:. If your handset won't charge, check that it's correctly positioned in the charging base, that the base is connected to the power plug and the mains electricity supply is turned on. You could also try using a different set of rechargeable batteries. If this doesn't work, follow the steps below for the handset you're using.

Bt cordless phone troubleshooting

If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base. Try the following:. Ask the BT Community. Contact us. Why does my cordless phone keep showing "Searching", "Base" or "Range out"? Try the following: If your cordless phone shows "Searching", "Base" or "Range Out" it means your phone has lost its link with the base. Try the following: Check the power adapter is correctly connected to the base Check the cordless phone batteries are correctly installed and fully charged Check the cordless phone and base are in range of each other and not blocked by thick walls. You may need to move the handset closer to the base Make sure the base is at least one metre away from any large metal objects or other electrical equipment Switch the mains power off, wait five seconds and then turn it on again to reset your product Reset the cordless phone and the base. This will change the settings back to the factory default. Was this answer helpful? Tell us how we can improve this article Select an option that apply: it's too long. I didn't get the information I need. I found it difficult to follow. Another reason.

Contact us.

There can be several reasons why you can't make or receive calls. There can be several reasons for this. If the link still isn't restored, you'll need to re-register the handset to the base. For how to do it, see the user guide. All landlines have a REN Ringer equivalence number given to them. The standard number for a residential line is a REN of four. Carefully check the total REN connected to your line.

If your cordless phone doesn't ring, please try these checks: Make sure the ringer volume on your phone is not turned down or switched off. If you need help, check the user guide for your phone. Make sure you are using the phone line cord that you received in the box with the phone. Don't use one from another phone. If the link isn't restored, register the phone again to the base. If the phone didn't ring for calls in your calls list, check the blocked numbers list and calls type blocked. If you are using a phone from another manufacturer, please contact the manufacturer's helpdesk for further help.

Bt cordless phone troubleshooting

I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly. Go to Solution. The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised.

Sky.com/paramountplus-activate

Ask the BT Community. My handset won't charge. You may need to move the handset closer to the base Make sure the base is at least one metre away from any large metal objects or other electrical equipment Switch the mains power off, wait five seconds and then turn it on again to reset your product Reset the cordless phone and the base. If you make a mistake, select Clear to delete a digit. You do this by adding together the REN value of each device it's normally shown on the base. Please select one feedback option. If you can make calls, but can't receive them. Hi conrail Thank you for rasing this. Tell us how we can improve this article Select an option that apply: it's too long. Already reported a fault? Help and support Landline and Digital Voice Why can't I make or receive telephone calls cordless phones? Please select one feedback option. Also see Digital Voice: How do I set up my service? Don't use one from another phone.

Cables, poles, cabinets and manholes are looked after by Openreach. Openreach want to know if any part of their network outside the boundary of your property has the potential to be a danger to the general public.

Reset the handset or base settings 1. Print these instructions. Contact us. You do this by adding together the REN value of each device it's normally shown on the base. Another reason. Thanks for your feedback. Thanks for your feedback. All forum topics Previous Topic Next Topic. All landlines have a REN Ringer equivalence number given to them. Resetting The default system PIN is Print these instructions.