Direct.playstation.com

You can pre-order some products on direct.

Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy. Once we receive your return, we will process it within 5 business days. If you returned your order for a refund, it may take up to 7 business days after the return is processed to reflect on your account. If you returned your order for a replacement, the replacement order will ship within business days after processing the return.

Direct.playstation.com

Please note, tracking details may take up to 48 hours to display after an order has been shipped. You can cancel your order within 30 minutes of placing it to prevent it from being processed and shipped. Find out when your direct. Please follow these steps:. Check your order status to confirm the items for each shipment. Orders may have multiple shipments and items. Please double-check the shipping package and inside the product box es. Sometimes items in the packaging may be missed. Please have your order number ready. If the packaging of your delivery appears to be damaged, please remove and examine the product to see if there has been any damage. If the product has been damaged you can set up a refund or replacement order by visiting the guides below. Any products returned must be sent back with the original packaging and include any manuals, cables, and accessories. For more details, please see the returns refund policy.

Billing FAQs Billing information. Please follow these steps:.

Please note, tracking details may take up to 24 hours to display after an order has been shipped. See our Shipping FAQ for details. You will receive text messages when your package is on its way, out for delivery, and when it arrives. Please note, the tracking link can take up to 48 hours to show up, even after you have received the shipment confirmation email. Shipments receive updates at various points between pickup and delivery.

Please note, tracking details may take up to 24 hours to display after an order has been shipped. Find out when your direct. Please follow these steps:. Check your order status to confirm the items for each shipment. Orders may have multiple shipments and items. Please double-check the shipping package and inside the product box es. Sometimes items in the packaging may be missed. Please have your order number ready. If the packaging of your delivery appears to be damaged, please remove and examine the product to see if there has been any damage.

Direct.playstation.com

Find out how to manage your PS Direct shipping and payment information. If you have an active pre-order, you can modify the shipping address associated with your pre-order anytime up to 7 days prior to the listed release date of the product. If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation. When changing the shipping address please take a moment to make sure your payment method and billing address are up to date. Contact our support specialists for help with your direct. Support Home. How to manage your direct.

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Items in your cart that are available now will be grouped into one order and you will be charged when those items are ready to ship they may ship together or individually, depending on the order. Look up return status. Need help? Please note, you must have a government ID that matches the shipping address in order for the carrier to release the package. Select your order and select Track Return. Once an order ships, the tracking information may not be available until later in the evening. Select the items you want to return, the type of return refund versus replacement , and the reason for the return. If you were signed in while you made your pre-order reservation you will need to be signed in to modify your reservation. Was this article helpful? Troubleshoot Hardware issue? Find useful support games content.

Free Standard Delivery on all orders. Conditions apply.

Support Home. Contact our support specialists for help with your direct. Go to Order Look Up and enter your order number, email address and billing phone number. Age restricted. When you check out, we pre-authorize your card for the total estimated amount of all items in your cart. See our Shipping FAQ for details. Go to direct. Pre-order support for direct. Pre-order notifications. Confirm age. PlayStation Support Support for direct. Was this article helpful? Mouse over the smiley face in the upper right-hand corner of the page and click My Orders. Sign In to your Sony account and we'll remember your age next time. Hardware troubleshooting.