Does jb hi-fi repair laptops

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Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 When one of your products suffers an unexpected fault, trying to arrange a replacement unit or have your existing product repaired can be frustrating.

Does jb hi-fi repair laptops

A friend bought a laptop with extended warranty from JB. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? She is based in Perth. This does not sound right to me. I have a feeling JB is just shamelessly trying to fob her off, without fulfilling their obligation to look after her post-sales. JB HI-FI or the manufacturer will determine, at no cost to the customer , whether the product is faulty and the cause of the fault within a reasonable time frame. Thanks for this. She should not have to pay to send the laptop over to another state, when I am sure she paid JB a fair bit of money for the extended warranty. No it doesn't, you haven't said how old the laptop is also.. Get your friend to take it to JB if it's in the first year if it's after 1 year he needs to call the warranty number then he drops it off at JB and it's sent away.

Evidently, the information that shoppers receive depends very much on how they phrase their questions — and how hard they push for clarification. Login or Join to leave a comment Login Join. Discussion in this thread.

Checked for accuracy by our qualified fact-checkers and verifiers. The end-of-year sales are just around the corner, so you may be considering that big-ticket electrical item you've had your eye on all year. And if you're shopping at one of the nation's major electrical retailers, you'll probably be offered an extended warranty with your purchase. But buyer beware: the sales pitch may mislead you about your consumer rights. More information is available on the Maurice Blackburn website.

What follows is a primer on some of the things I learnt as both an employee and a customer while shopping at JB Hi-Fi. Approaching this top-down, JB Hi-Fi stores are separated into different departments that fall into two different sections. Salespeople that work in these departments are required to meet personal and departmental budgets every week. They also earn a commission on the items that they sell. Somewhere in between the two are accessories staff that predominantly deal with things like phone cases, cables, power banks and smaller pick-up-and-go items. The policy at JB Hi-Fi is relatively straightforward. Basically, staff are generally willing to price match for you, if you can provide them with reasonable evidence. Most of the time, price matching occurs without any questions asked, but if a price seems too good to be true — it usually is. On the other hand, if you have seen a cheaper price at an online retailer it is worth questioning the salesperson about it. Notably, they will not price match places like Kogan or websites that feature grey imports.

Does jb hi-fi repair laptops

Warning Your browser version is unsupported. Please update for best experience. Seen it cheaper? Ask for a JB Deal. Live chat with us or call 13 52 JB Hi-Fi Mobile Extras provides you with a range of benefits, services and support which are aimed at helping you get more out of your new device.

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Grace Smith. JB Hi-Fi. When we asked what would happen if our product experienced a fault outside the warranty, the answers we got included:. Guaranteed replacement Extended warranty: For eligible faults, which may include minor faults. Extended warranty: If your product requires more than two separate and distinct repairs, you can request a replacement. It's quite clearly laid out. Under the ACL: Most consumer guarantees don't apply to one-off sales between two people, where the seller isn't running a business. But then when we asked if there was any chance of receiving a free remedy outside the warranty period, the salesperson would amend their response, saying that in some cases people might be entitled to some sort of free remedy. The laptop now won't even power on, and when my friend called JB about it, she was told to send the laptop to the east coast probably Sydney or Melbourne? I don't think the speaker issue is up for debate. She should not have to pay to send the laptop over to another state, when I am sure she paid JB a fair bit of money for the extended warranty. I think if an item is faulty within 7 days then the store who sold it to you has to replace it with a new one but that's as far as their responsibility goes. Paying for transport for larger items Extended warranty: If your repairs cannot be completed at your home, pick up and return delivery of your product will be provided.

One of the most well-known electronics retailers in the Australian market, JB Hi-Fi has long been the go-to for shoppers looking to buy the latest electronics, or spend an hour browsing through the various sections. Starting back in as a single store, JB Hi-Fi has grown to over locations around Australia, with the retailer offering all types of electronics, including computers, TVs, audio systems, phones, music, gaming as well as car stereos, appliances and even musical instruments, making it a one-stop shop for many.

We found this to be a misleading sales technique, as it gives the false impression that people have rights only if they buy an extended warranty. If your product requires more than two separate and distinct repairs, you can request us to replace it with an equivalent product. The voluntary warranty policy may actually give you fewer rights than those you're already entitled to under consumer law. The team at SquareTrade will review your case and advise you on next steps. If the fault is minor, the business can choose to give you a free repair instead of a replacement or refund. Under the ACL: If a product has two or more minor failures, and you would not have bought the product if you knew the nature and extent of these failures, it is considered a major failure, giving you the right to ask for your choice of repair, refund or replacement. If it's three or four years, that's where you'd need to purchase an extended warranty. Headless Turkey , Mar 5, Share This Page Tweet. Contact us for free technical product support Monday to Friday excluding public holidays 9ampm Melbourne time. I've heard the laws are getting looked at, but at the moment, you are going to have a really hard time getting anything. Either way, these kinds of answers imply that a consumer's right to a remedy depends on an internal, store-run system, rather than being enshrined in the ACL.