Dyson service

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Let's just say, I bought it on August 12, and Amazon shipped it quick, and now September 13 and still don't have a vacuum. It only worked for a few days, stopped charging, Dyson sent us a replacement part. When that didn't also fix a problem, they tell us to go to all the way NJ from Manhattan to see if we can repair. No way. They gave me an option to drop it off at UPS and will send an entirely new vacuum. I had to call back again to Dyson and they gave me a new number.

Dyson service

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A great team!

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Your Dyson machine is designed to give you many years of excellent performance. If the Troubleshooting steps have not resolved the problem with your Dyson machine, we can arrange for a repair. Your machine will then be repaired and returned to you. The repair includes labour and spare parts where required excluding additional accessories and filters , which are guaranteed until the end of the machine guarantee, for 12 months, or until service support ends for your machine — whichever is soonest. To book a repair, continue through the Troubleshooting journey until you reach an on-screen prompt.

Dyson service

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Jordan 4 grey and white

Powered by Gainsight. Feel free to create a new topic and post your question on the community. Donna Stewart. Highly recommended these lovely people to look after your vacuum service needs. Jonathan Lamb jlamb. My Dyson looks like new. Jackson Harris. This is no way to treat customers. You would think that a company of this size would have excellent customer service and care about their customers. A company of Dyson's stature and reputation should have customer service staff who are well-trained and capable of dealing with these types of issues effectively. All I get from Dyson is excuses.

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I requested a text response, and it sent me to a you tube video with NO help whatsoever. It was like getting a brand new vacuum back, my old Dyson was unrecognisable! My old 20 year Bosch was so dirty from many years of hard work. I am writing to express my dissatisfaction with a recent experience I had while placing an order with Dyson, and subsequently, the handling of the situation by your customer service team. Suburb required. We have been vacuum-less for a month already and we have to wait more?! From start to finish they were awesome to deal with. Highly recommend Harry Can Fix it! I received a text message to make payment for the revised order, and everything was confirmed. Upon picking it up, Connie shared invaluable tips that will undoubtedly prolong my Dyson's lifespan. It is disheartening to feel unheard and unassisted.