Ebay item not arrived

I don't use ebay that much but i never had any problem, not even with Chinese vendors that are further away and can have a language barrier to talk to. So i bought this item, i don't remenber what the delivery time was, and i can't seem to be able to see it now. I didn't paid much attention to it as ebay item not arrived never had any problem before.

I purchased several fragrance samples in the past on ebay from this specific seller probably mode than I never had a problem. Last monday I ordered 3 and he shipped them all on the same package, it was marked as delivered on Wednesday but I never received anything. My neighbors are usually good at giving me misplaced packages, and so is USPS at delivering to the correct mailbox. What are my options? Its a seller with good rep, and its not really a high value item that will make the seller go broke if he issues a replacement or refund. In no way, shape, form, or dimension is this the fault of your seller.

Ebay item not arrived

Communication with the buyer before he or she asks eBay to open a request is the best way to try to resolve the issue. So keep an eye out for messages from your buyers and respond promptly. Once a request is opened, you have 3 business days to resolve the issue. After that time, either you or the buyer can ask eBay to step in to help resolve the issue. When a buyer opens a request, the funds related to the sale may be put on hold. Once the issue is resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If eBay steps in to help, you will no longer be able to issue a refund. See the instructions below to find out how. If eBay closes the case on behalf of the buyer, you could receive a defect that may affect your seller standard. Once the buyer has let you know that they have an issue, you have 3 business days to make things right. After that, if the matter hasn't been resolved, either of you can ask us to step in and help out. You don't have to ask eBay to step in immediately after the 3 business days though — if you're still working things through with the buyer, you generally have up to 21 business days after the request was opened to ask us for help.

You might also be interested in: How sellers can cancel an order In some cases, a seller may have to cancel an order — for example, if a buyer has sent a cancellation request or hasn't paid for an item in time.

.

Hi, I am having trouble finding help with an item which hasn't arrived. None of the help options work as the item has been removed by the seller and i cannot trace or track back to request a refund. The seller keeps telling me it will come and now they stopped responding to my messages. How do I just email eBay support to help with the case? The order was paid on the 1st of August and seller has been dragging their feet since then. Customer Service on ebay. Work through the questions. At the end you can either send a message or use the Call Me option. Lots of experienced buyers and sellers volunteer their time to help members.

Ebay item not arrived

I purchased an item on ebay on April 10th. It is July 22nd, and the item has not arrived. It has been over 90days and I cannot contact the seller or get any help from ebay.

Daebak chicago

For more information on how to handle these requests, and how eBay can help, take a look at handling payment disputes. See the instructions below to find out how. Hit these shipping deadlines! What are my options? My remaining comments were in response to people responding to me. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. Upcoming improvements to the Authenticity Guarantee process. Actually its not, if the seller prints the label through eBay then eBay can see that the seller sent to correct address and that gets them off the hook. Also the shipping was very high so i was expecting quick delivery if that makes sense. About this board.

We want you to shop hassle-free on eBay. Our Money Back Guarantee applies to most items on our site, and there's no extra fee for coverage.

Is that date still in the future? Seller Protections are in place for sellers impacted by extreme regional weather. In some cases, a seller may have to cancel an order — for example, if a buyer has sent a cancellation request or hasn't paid for an item in time. Upload tracking as soon as you ship the item. Select See details and then send an appeal. In no way, shape, form, or dimension is this the fault of your seller. In response to dirk The USPS marked it as delivered so you need to talk to them. Turn on suggestions. Your seller shipped the item and it shows delivered so they did their part. What happens after you ask eBay to step in? It helps to provide a better customer experience, and it might make it easier to come to an agreement about their issue. I sent him a message but got no reply.