Fair fares nyc metrocard replacement

Use this form if your claim relates to a Reduced Fare MetroCard that was lost, fair fares nyc metrocard replacement, stolen or if you never received your Reduced Fare MetroCard in the mail this is the MetroCard with your picture on it. File your claim here if you agree to the following two statements; you must fill in the two boxes by clicking on them.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

Fair fares nyc metrocard replacement

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope. Treat it like cash. The following MetroCards can be replaced:.

You can get help in most languages. See the schedule for our buses and vans. We want to hear from you You can sign up to join the community of customers who fill out our quarterly Customers Count survey.

You can submit an application online , by mail, or in person. Learn more about how to apply. For customers who are non-English speakers or have limited English proficiency, interpreter services are available free of charge. Plus, you get free rides after 12 fares within seven days using the same device or contactless card. See the schedule for our buses and vans. You have two years from the expiration date to transfer any remaining value to a new MetroCard. Within the first year, you can transfer the balance in person at a mobile sales bus or van, our Customer Service Center, or selected subway stations.

After the MTA confirms your Access-A-Ride customer status, you will receive a notice letting you know that your request for the Access-A-Ride discount has been approved and, if you have a Fair Fares MetroCard, then it will be deactivated. You can use a computer, smartphone, or tablet. Applications are sent to the program for review and an eligibility decision when you affirm on ACCESS HRA that you submitted all documents for your application or when the 10 calendar day period to submit documents ends, whichever happens first. The review can take up to 30 days. You can get help completing your application or submitting documents by calling or visiting a Fair Fares NYC location. Fair Fares NYC participants are enrolled in the program for one year. You will be notified when it's time for you to renew your enrollment. Both the notice and reminder messages will include your deadline to submit the renewal application.

Fair fares nyc metrocard replacement

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card.

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We will deactivate your card to protect you from unauthorized charges. There is no replacement limit per calendar year for a card that is lost in an MTA vending machine. Survey participation is voluntary. Visiting NYC? To transfer value from an expired card to a new one, visit one of our mobile sales buses and vans. Refresh Please Enter the Confirmation Text:. If you don't get through, call back later. AM PM. How can we improve this page? About Reduced-Fare MetroCards. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

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Please try again later. The following MetroCards can be replaced:. For example, to increase text size using: Chrome In the menu to the right of the address bar, select and set Zoom level. For customers who are non-English speakers or have limited English proficiency, interpreter services are available free of charge. Reduced Fares Reduced fares are available for riders who are 65 or older or riders who have qualifying disabilities. Error completing request. During certain planned service changes, you might receive a GO Ticket from a station agent. One replacement card per enrollment year is allowed for lost or stolen cards. The expiration date is usually about one year from the date of purchase. We have detected you are using an out-of-date browser. By Phone. You ride because you have somewhere you need to go. Survey participation is voluntary. We have detected you are using an out-of-date browser. There are no records to display.