Genius bar apointment

Unlike virtually every other tech company, Apple offers relatively fast and convenient face-to-face technical service for the full range of its consumer products. Each Genius Bar is staffed by what Apple calls Geniuses — customer service technicians trained genius bar apointment certified by Apple.

Apple says many problems can be solved over the phone or by chat or email, but one thing that sets it aside from other companies is its willingness to offer hands-on support from in-store Apple Geniuses. In this article, we show you how to set up an appointment with a Genius at an Apple Store. This page provides details for getting help via chat, a phone call, or email if your problem is software-based. Keep in mind that you will need to log in with your Apple ID to schedule an appointment or use other sections of the support site. Just click on the Visit the Genius Bar option.

Genius bar apointment

Need tech support? Get personalized help at a reserved time. Jump to a Section. This article explains how to make an appointment, how to describe the problem you're having, and how to reschedule or cancel an appointment. You can use the app for this process , too. If you're on a computer, follow these steps to reserve time at the Genius Bar for support:. Click Contact Apple Support for help. Next, click on the product you want to get help with at the Genius Bar. Once you've selected the product you need help with:. A set of common help topics will be displayed. For instance, for the iPhone, you'll see the option to get help with battery issues, problems with iTunes, issues with apps, etc. Select the category that most closely matches the help you need. A number of topics within that category will appear. Select the one that best matches your need if there isn't a match, click The topic is not listed. Depending on the category and problem you've selected, a number of follow-up suggestions may appear.

If your phone is overheating, move it to a cool place.

The Apple Store is a glorious place to shop for all of your Apple device and accessory needs, but they can also help you with questions and repairs. The Genius Bar inside of the Apple Store is the official place to get assistance with your Apple device hardware issues. The Genius Bar offers assistance with all available Apple devices. They can assist with hardware and software questions and concerns. However, know that some repairs cannot be completed in-store. The Genius Bar does have to send your device off for some larger repairs and for computer screen repairs. Most basic phone repairs such as battery or screen replacements can be done in-store and returned to you the same day.

Apple tech problems? Better learn how to make a Genius Bar appointment at an Apple store, and get it seen to by the professionals. Naturally, as they sell some of the best phones , best tablets and best laptops around, Apple stores are very busy places, so you need to book a Genius Bar appointment ahead. When signed in to your Apple ID on one of these devices, booking an Apple Genius Bar appointment is really effortless, thanks to the ever-useful Apple Support app. If you don't already have it installed, you need to download Apple Support from the App Store first. Open the Apple Support app, then tap the device you're having issues with under My Devices. Select your issue by tapping on the relevant categories. If your issue doesn't need a Genius Bar visit certain software issues you'll be given the option to speak to an agent by live chat or phone call, which you can select by tapping whichever method you'd prefer.

Genius bar apointment

In addition to the Genius Bar for hardware repairs, you have more immediate support options. Get your questions answered by an expert via phone, chat, email, or even Twitter. From setting up your device to recovering your Apple ID to replacing the screen, Apple Support has you covered. Speak to an Apple expert now. Get real-time assistance from an Apple expert right on your computer or mobile device. You can call us immediately or at your convenience, or you can schedule a time for us to call you. Follow Apple Support on Twitter. Tweet your questions to AppleSupport. There are many service providers that Apple trusts with support.

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Dave Johnson. Measure advertising performance. Feel free to try them if you like; they may work and save you a trip. Your Genius Bar appointment has been made for the store, date, and time you selected. Click Contact Apple Support for help. Battery repairs are one of the most common repairs needed for Apple devices. Sam Costello has been writing about tech since Understand audiences through statistics or combinations of data from different sources. It will also be useful for you to bring a photo ID with you, which matches your reservation name. All Rights Reserved. Secondly, keeping calm can be a challenge. Instead, the best place to start is on the Apple Genius Bar website, where you can describe your issue. If you want to learn how to use your products, Apple has other in-store options. Instead, it suggests a phone call or online chat with Apple support. You'll be taken to Apple's site to make changes there.

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For instance, he once helped a year-old woman with her computer, and that device was the only way she could stay in touch with her children and grandchildren in the U. TIME may receive compensation for some links to products and services on this website. Do so. You can also use the Apple Support app to book an appointment at an Apple Store. Social Links Navigation. Sign Up for Worth Your Time. Email address. You can search by location, ZIP code, or keywords, such as a mall's name. The person or people on point are typically positioned by the doors, have an iPad in their hands, and have their heads up as they look around for customers to help. A set of common help topics will be displayed. If your location is incorrect or if you'd prefer to search somewhere else, you can search by city or ZIP code in the search bar at the top. Sam Costello. Adjust your environment, close demanding tabs or programs, check the activity monitor, or reset the fan.