Glpi tickets

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Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Already on GitHub? Sign in to your account. It is not possible to search "inside" a ticket with global search enabled? I try it but it returns all my tickets and not tickets with criterions in global search field.

Glpi tickets

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I'm currently evaluating GLPI for my organization and finding it really powerful and intuitive. I have created a test template but I can't see how you actually use it. When I create a ticket it always uses the default template and I can't see anyway to select or change to the template I have created. I've looked over the help documents but I doesn't elaborate, it just shows you how to create them. Ticket templates are a way to customize the ticket form based on the entity, the selected category, or a user's current profile. The applicable template is then evaluated based on the category, profile and finally the entity in that order. So, if the selected ticket category has Template A set as the default and the user's profile has Template B, Template A will be used. If you are looking to have more advanced ticket forms with the ability for user's to pick the correct form, the official created by Teclib' Form Creator plugin would cover that need. Additionally, this feature is planned to be added into GLPI directly at some point.

Glpi tickets

When a ticket category is selected in GLPI, it can automatically add tasks to the ticket. Below is an example for illustrative purposes. Name and number them in such a way that they are easy to identify in subsequent steps. In the Predefined Fields section of the ticket template, select Tasks from the first pulldown. Then, select the specific task from the second pulldown. Finally, click Add. Do this for each task template you wish to add. Note: this part can be confusing.

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You signed in with another tab or window. This plugin also manages special cases like: a possibility when openning a locked item to request from the locking user to free the item by sending an email. In db it's like. I try it but it returns all my tickets and not tickets with criterions in global search field. Ticket 2 :. You have to add description on the ticjkets list fields to search into it. Thanks The text was updated successfully, but these errors were encountered:. Sign in to comment. For user stories or use-cases : there are two ways for implementing such lock token: is to get a token automatically at item openning, then a further openning will show the item in read-only mode. Jump to bottom. Already have an account? Skip to content.

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The only case when a lock is killed without the knowledge of initial locking user is when Admin kills a lock on an emergency need using a special report with massive actions. Pro: use of GLPI like today, Con: if you want read-only an item, you can't: automatically you are going to lock any other people who are going to work on this item if you open the item before the others. By default, descirption is not shown on tickets list. Sign up for free to join this conversation on GitHub. Lock blocks post-only user to add followup Reload to refresh your session. Notifications Fork 1. Seems same system yes sorry, I hasen't read Behaviors code earlier :p. Already have an account? I'm not willing to add new hooks for the moment, especially if we want to integrate it into GLPI's core. This was referenced Mar 26, Explanations: the idea of this plugin is to set a new profile called "Plugin Lock Read-Only Profile": this profile has read-only access to items in GLPI and when a lock is detected on an item, this profile is subtituted to the current profile during the "show" of the item. Just tested with branch 9. Would you agree to add hooks so that we may implement this without runkit? Behaviours only prevent double writing by returning an alert telling you that your current modifications can't be saved due to concurrent editing: this is really frustrating for users to do modifications and to be alerted after saving that it can't be saved