How to register your otterbox case for warranty

Affiliate links on Android Authority may earn us a commission. Learn more. OtterBox of course is a well-known case brand, often one of the first to pump out accessories for a new device.

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link. However, there is no cost to you. Also, as an Amazon Associate, I earn from qualifying purchases.

How to register your otterbox case for warranty

Due to our design and manufacturing processes as well as agreements with our partners, OtterBox is not able to release product launch dates or timelines to customers at this time. If you have questions regarding these dates, please contact that company directly. Our cases are precision-fit to the device. Any other products that change the dimensions of the device are not compatible with our cases. Our cases can generally be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Click here for more information on how to keep your OtterBox case clean from bacteria. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. There are a wide variety of devices on the market so to determine if your device and the OtterBox case together are intrinsically safe they would need to be tested by a certified testing lab. The easiest way to remove the Defender Series case is to peel back the outer silicone layer first. Work your way around the device until the entire outer layer is disconnected. Separate the two polycarbonate pieces by releasing the tabs on each corner of the device.

In fact, if Otterbox believes yours is not a valid claim, it says it has the right to reject the fulfillment of any warranty claim.

Otter does not warrant, and is not responsible for, any smartphone or other device made by anyone other than Otter. If a manufacturing, material or workmanship defect arises regarding any Product, and a valid claim is received by Otter no later than sixty 60 calendar days after the expiration of the applicable Warranty Period, Otter will, in its discretion: 1 repair the Product using new or refurbished parts; 2 replace the Product with a new or refurbished Product. Replacement with the same color cannot be guaranteed. Replacement or repaired Products are warranted as above only for the remainder of the original applicable Warranty Period. This Limited Warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee.

Please visit our self-service warranty portal. If you have already tried to submit a warranty and need additional help, please complete the form below. Please use our order look up tool to find your order. Visit our returns page to start a return. We will do our best to get you taken care of. If an order has already processed and shipped, we will be unable to cancel the order. For self-service, please use links at the top of this page or consult our Support Center. Have you tried our Product Instructions yet?

How to register your otterbox case for warranty

Otterbox truly stands behind its products. The first time was way back in The next time was in And most recently I submitted a warranty claim for a broken screen protector. This page may contain affiliate links, which means I may be compensated if you click a link. However, there is no cost to you.

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Here's what you need to know Cut through the legal jargon and get answers to your questions on coverage and the claim process. My husband needs to replace his Otterbox. I refer to the Otterbox warranty as a lifetime guarantee. If I purchased my product from a retailer, can I get a warranty replacement? Schools, government offices, or businesses needing to place a warranty order should complete the request for warranty on our business website. Because OtterBox cases are designed to work with electronic devices, they are not intrinsically safe. Email Address Phone Number. This could be adding a Popsocket handle to the back or attaching a wallet case. The Otterbox really works. You can find our installation and case removal videos here. Remove Product? Did you mean:.

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Community FAQs. Will I be able to track my order? Previous Previous. Are all OtterBox products covered under the same warranty terms? Put simply, OtterBox provides a warranty for its products against manufacturing, material, or craftsmanship defects under regular use as long as the products are purchased from an authorized dealer. Replace my Otterbox Defender which is guaranteed for life I live in Quebec my name is gladson Joseph my address 34route de michaudville st Jude Quebec j0h1p0 please replace it e-mail address [email protected] For my iPhone Always keep your purchase documentation. If you wish to apply for tax exemption, you can do so by creating an account on our business website. OtterBox offers several shipping methods for your convenience including affordable standard shipping via UPS Mail Innovations. Otterbox has changed how it handles warranty claims these days. Community Leaders.