Internet bt problems

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To start the conversation again, simply ask a new question. I have reset my BT Broadband password, No problem with connectivity via the laptop but despite resetting my iPad it will not connect. The iPad recognises the broadband but will not connect. Tried turning off WiFi etc and have followed advice on various forums. Any ideas please. Page content loaded. Jul 25, AM in response to Levignac.

Internet bt problems

Explore our wide range of resources, including billing help, pricing updates, orders and faults help, technical handbooks, customer service plans and best practice guides. My broadband order has just been provided but it's not working. What do I need to do? If your broadband service has been provided but is not working, you should carry out all relevant CP and End User checks. If you have done this and the service is still not working, you can diagnose the fault using Knowledge Based Diagnostics KBD. I think I have a Broadband fault, what is the process? There are several tests to run if your end user is having trouble with their broadband service. Start with CP and end user checks to ensure there are no physical faults with the equipment or problems with the way the service is set up. Running KBD is intrusive and can affect your end user's service, so make sure you let them know when you're running it. Alternatively you can run a KBD Lite or non-intrusive diagnostic tests to confirm basic connectivity. If you've carried out your CP and end user checks and have run a full KBD test, follow the recommendations accordingly. There are a number of tools available to diagnose problems with your broadband service. This may affect your end user's service while it's running. Other diagnostic tools will allow you to run stand-alone tests.

The following is a list of MFL codes, the fault location and whether the engineering task requires an appointment with the end user:.

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line.

If you're having problems connecting to your broadband there are some things you can do at home to try and resolve it. It will save time if you can try these first before calling us. Use the troubleshooter. Broadband needs a working phone line. Check you can make a phone call and that there's no noise on the line. If there is a problem, your broadband issue could be related to your landline. The lights on your Hub give indicators about what the hub is doing and whether everything is working correctly. A steady blue means that the Hub is connected to your broadband. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on.

Internet bt problems

If you experience this, please wait 15 minutes and then restart your hub. Have a problem with your product or service? You've come to the right place. Text HELP to charges may apply at your standard rate. Bad quality or missing channels. Fix recording issues. Help setting up and connecting EE TV. Your broadband speed can vary for the first 10 days after connection as your line adjusts. Learn more about connecting to broadband.

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To move or change an Openreach engineer visit, repair or installation, please directly contact your service provider. Frequently asked questions. UK Edition. When you use Wi-Fi to watch TV or send a message, a service provider will provide that service. It's important that damaged, unsafe or vandalised equipment is reported so we can fix it as quickly as possible and keep the network safe and running for everyone. Highways authorities and utilities. I want to object, move or remove Openreach equipment in my area. Please check again later. Some MFL codes require an engineer visit to the location. Support and Escalations.

So, grab another device and see if the issues are the same on that. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times.

We help out with many things. I have reset my BT Broadband password, No problem with connectivity via the laptop but despite resetting my iPad it will not connect. What should I expect when I have an Openreach engineer coming? If you use BT British Telecom and have experienced an outage, it's important to contact the company to report the issue and get help. They will be able to clarify why an Openreach engineer missed the appointment and re-book you in as needed. Crime and scams I want to report a crime or scam. How are REIN faults investigated? To move or change an Openreach engineer visit, repair or installation, please directly contact your service provider. We'll be switching off the existing analogue network by 31 December and most people in the UK will need to have a digital phone line before then. This is why you cannot call us or contact us directly to move or change an appointment. Contact us. User profile for user: Delgadoh Delgadoh.