Jira resolve issue screen

Ask the community. Note that this KB was created for the Data Center version of the product.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. The Default Screen is used for the default issue operations for creating, editing or viewing an issue.

Jira resolve issue screen

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role. Learn how to set up, customize, and manage Jira Cloud projects. Explore issues, issue types, issue custom fields, issue screens, custom field context, and issue field configurations in Jira Cloud. Define the lifecycle of your work and learn about issue workflow schemes and the issue collector. As a Jira administrator, you can use screens to group all available Jira application fields and control which fields are displayed to your team at different stages of your workflow like when creating, editing, or resolving an issue. To configure the layout of the new Jira issue view —which fields appear and the order they appear in—open an issue and choose Configure at the bottom-right. To find out more about configuring the issue layout, check out Configure field layout in the issue view. In order for your users to see the right fields at the right time, you'll want to review your field configurations and project permissions to ensure that:. The correct fields are present on screens associated with each issue operation. Relevant fields are not hidden as part of the project's field configuration scheme. Users have permission to edit relevant fields e. This page discusses how to configure the look and feel of screens in your project - how fields are presented in each screen, their order, if they appear on a tab, and so on. But, the look and feel of the fields themselves - what options are available, their default values, and how they appear in certain contexts - are configured separately.

Hi Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. Products Jira.

Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. This is working fine. My question is, is there a way to modify this screen and add additonal fields that the agent must complete before the ticket can be closed, e. Yes, you can add fields to resolution fields. I would question "have you updated the knowledge base documentation" type fields though.

Ask the community. Information for each issue is held in the fields that are associated with that issue. You can tailor these fields to suit your organization's needs. The diagram below is a representation of how these fields are associated with an issue, via screens and schemes. A screen is the user's view of an issue, and the screen is mapped to a specific issue operation such as creating an issue, or editing an issue via a screen scheme. The screen scheme is then mapped to an issue type via the issue type screen scheme. This configuration is associated with the project, and is applicable to all issues within the project.

Jira resolve issue screen

Ask the community. A "screen scheme" allows you to choose which screen will be shown to a Jira user when they perform a particular issue operation. There are three issue operations for which you can choose a screen:. In a screen scheme, you can specify the same screen or choose different screens for these issue operations. Once you have created your screen scheme, you will need to activate it by associating the screen scheme with issue types via an " issue type screen scheme ". In turn, issue type screen schemes are associated with Jira projects. Although it is possible to associate any screen defined in your Jira installation with either a screen scheme or a workflow transition view , screen schemes and workflow transition views are distinct and unrelated.

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If the application Automation for Jira is installed in your Jira application, you might want to consider this simpler alternative method:. Delete a screen Please note that screens associated with a screen scheme or workflow transition cannot be deleted. Manage issue screens. As a Jira admin, there are a couple of JQL queries that you can perform to verify whether the "Resolution" field of your instance is configured according to the best practices or not. Your browser does not support the HTML5 video element. Tarun Sapra Community Leader. If you happen to have a reopening transition or a status that allows it to be reached from any other status, you'll need to create a post-function to clear the value of the "Resolution" field. Hi Before tickets are completed, we have a workflow that transitions to the Resolve Issue Screen and agents complete the fields on that screen and the ticket is closed. Answers, support and inspiration. Ask a question Get answers to your question from experts in the community.

Learn more about Jira Cloud products, features, plans, and migration. Integrate Jira Cloud with Confluence, development tools, apps, and self-hosted tools using OAuth and feature flags. Control who has access to your Jira Cloud products and give them the right permissions to perform their role.

Delete a tab Hover over the tab name and click the X. Move a field Hover over the dotted part of the field next to the field name and drag the field to the desired position. Click Add Field to add it to the current tab. See all events. Resolution Set Using a Screen This option will allow your users to select an application Resolution value when transitioning the issue to the Done status. I am associating custom screens in my custom screen scheme with Issue Operations, I have been able to select Create, View and Edit but there is no option for Resolve. You can also add, remove and reorder tabs, as well as rename them. This means that the issue is in the middle of its lifecycle, but already has a resolution associated to it. Before you go ahead with this solution, please make sure to make a backup of your Jira application data by following this Jira back up documentation , so that you can easily revert your changes back if necessary. NA Mar 16, Yes No. For a alternative solution using Automation For Jira , please move on to the next workaround. On the online community, they serve as thought leaders, product experts, and moderators. The Atlassian Community is here for you. If these fields cannot be found in the Add Field selection box and they haven't already been added to the screen, check whether Jira's Time Tracking feature has been enabled.