Logmein technician console

Request a quote. Logmein technician console Console as a desktop application is available for technicians both on Windows and Mac computers. The desktop app offers the same set of features as the browser-based version. The only difference is that it runs as a standalone executable, which means it can be launched with a single click — no browser required.

With the new update to version 7. We have several staff members using the program to remotely connect to client computers and what's happening is the following:. At which point it won't actually connect us, it'll revert back to where we need to click the 'Launch Remote Control Session' option one more time to successfully connect. I too have been seeing this issue occur within my organization. I have yet to find any solutions and haven't found any other posts with this exact problem. I have tried uninstalling and reinstalling as well, have tried both the 7.

Logmein technician console

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups. The Administration Center allows Administrators to: Create Technician Groups and assign permissions at a granular level Assign Support Channels to specific Technician Groups Enable and view reports of technician performance Enable and view reports of Customer satisfaction levels. All rights reserved. Community Legal Info. LogMeIn Rescue is a powerful, easy-to-use remote support solution comprising three main components: a Technician Console , a Customer Applet , and an Administration Center. Technician Console. The Technician Console is the online interface used by support technicians to conduct remote support sessions. With the customer's permission, this small. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time.

Note: Check out the Rescue Downloads hub for other options. I suspect whatever was broken by version 7. In any case, we will wait patiently for the new release.

Every time I launch it, it crashes and goes away immediately with no errors shown. I have the most recent version downloaded from your site. Go to Solution. View solution in original post. I apologize greatly for the timing gap, and I'm expecting a new release to handle Catalina systems in the next couple weeks.

Technician Console The Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared Queue. The Windows and Mac Desktop Apps enables technicians to access their console in one click, so they can provide support faster, without the hassle of a browser. It's the interface through which technicians communicate with Customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Administrators can also create Support Channels — web-based links that automatically connect Customers to technicians — and assign them to specific Groups. The Administration Center allows Administrators to: Create Technician Groups and assign permissions at a granular level Assign Support Channels to specific Technician Groups Enable and view reports of technician performance Enable and view reports of Customer satisfaction levels. All rights reserved. Community Legal Info.

Logmein technician console

Request a quote. A new version of the Technician Console version 7. A new version of the applet for Windows and Mac will also be released customers do not need to do anything — these are automatically downloaded as part of session initiation. Once users update to the latest Technician Console, they will have a vastly improved agent experience when next gen media is enabled, including:. This is an optional update. If there are customers interested or experiencing latency and lag, they can move over to Rescue 7. Use of this new TC is optional during the initial release. Once Rescue 7. Use of this new Technician Console is an option available to Windows users only.

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Was your question answered? With the customer's permission, this small. I suspect whatever was broken by version 7. Since rolling back to 7. Thanks in advance. Getting started Community guidelines. GoToAssist Remote Support. GoToAssist Service Desk. I have the most recent version downloaded from your site. Easy to do. I would appreciate so help with this issue as well. NEW Privacy Policy. The applet automatically removes itself from the remote PC at session conclusion. Note: Check out the Rescue Downloads hub for other options.

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You may also deploy the 7. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time Administration Center This intuitive online interface is used by Administrators to create and assign permissions for other Administrators, technicians, and Groups. Click this link to download and install the current version of the desktop app 7. Search instead for. Every time I launch it, it crashes and goes away immediately with no errors shown. Give it a Kudo! GoTo Contributor. GoToAssist Remote Support. Community Legal Info. The applet automatically removes itself from the remote PC at session conclusion. Hi Boihitcar , We're not yet fully compatible with the newest Mac OS, and expect to roll out updated software in the next 2 weeks. The applet provides remote Customers with: Interactive Chat and detailed Session History Prompts to permit or deny technician access to all functions File Transfer to the technician Ability to stop Remote Control or disconnect at any time. So the main problem is the delay. New Contributor. Last update:.