Metrocard customer claims

To file a claim, visit the MetroCard eFix website at efixmetrocard. Now you can file a claim whenever it is convenient for you. On average, MTA staff are metrocard customer claims to rectify requests within six days for claims accepted via eFix.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location. Refunds are only available for lost or stolen day unlimited passes that were paid for with a credit, debit, or Electronic Benefits Transfer EBT card.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card. The expiration date is usually about one year from the date of purchase. If your Pay-Per-Ride MetroCard expires, you have two years from the expiration date to transfer any remaining money to a new card. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. After that time, the expired MetroCard must be sent to MetroCard customer claims. Ask the station agent for a postage-paid Business Reply Envelope. Treat it like cash. The following MetroCards can be replaced:. Most MetroCard claims can be filed online. If not, you can print this form or get one from a station agent and mail it to us here:. Our goal every day is to give you the best service possible and, when something goes wrong, to fix the problem as quickly as we can. We do our best to get service moving again or to give you options to take another train or bus. You ride because you have somewhere you need to go.

Your best option to request a refund is to do it through the online form:. What to do with an expired MetroCard Pay-Per-Ride MetroCards You have two years from the expiration date to transfer any remaining money to a new card, metrocard customer claims.

Don't like driving in New York? No wonder if you ever tried to get a NY DMV appointment to do anything—whether it's scheduling a road test or renewing your driver's license. If you are not familiarized with tricks to dispute NYC parking tickets , parking can be hell as well. This is why so many New Yorkers and tourists choose MetroCard—an easy-to-use swipeable card that can be read by any farebox or subway turnstile card reader. If you use MetroCard often, you might be wondering what happens if your card is stolen, damaged, or expires. Can you get your money back? The Metropolitan Transportation Authority MTA offers some protection and options for a refund on your MetroCard, but only for certain types of cards and under certain circumstances.

One replacement card per enrollment year is allowed for lost or stolen cards. If you are eligible to receive a replacement card, it will be mailed to you 2 to 3 weeks after you report that the card was lost or stolen. Once a card is mailed, you must allow for mail delivery. You cannot pick up a card in person during the 3-week mailing period once you request a replacement card. If you have not received a card in the mail after the 3-week mailing period, you can report the card as lost in the mail and have a card issued to you at a Fair Fares NYC location.

Metrocard customer claims

You have two years from the expiration date to transfer any remaining money to a new card. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. The date is located at the upper left corner on the back of the card.

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Return Your Damaged, Not Working or Expired Card If you need to request a replacement card because your card is damaged or not working, or if you want to request a refund on an expired card that has money left on the damaged card, you can return it in person or by mail. Need something else? Is Cushion. Refunds will not be processed until your card is received by the Fair Fares Program. After you report your card as lost or stolen, you must then call NYCT Customer Service at to request a refund for any unused portion of your card. Search Search. Share this:. DoNotPay is the quickest method to get any refund, including a refund for your MetroCard. You have two years from the expiration date to transfer any remaining money to a new card. Benjamin Kabak. Close Menu. NYC transport is not your only problem? You can apply for the protection system for your stolen metro card by calling as well. Within the first year, use a MetroCard Vending Machine to transfer the balance to a new card. A brief update on the recent lack of

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Automated Assistance is available in English and Spanish, 24 hours a day, 7 days a week. I spoke with the 8 representatives. Now that process is available online. If not, you can print this form or get one from a station agent and mail it to us here:. You don't have to go through 15 different steps just to get your money back. How to Get a Zelle Chargeback. Want your issue solved now? Thank you! December 28, at pm. Replacements for Cards Not Received. Save my name, email, and website in this browser for the next time I comment.