Microsoft xbox refund

Home Home. Request a refund for digital games. Questions about a refund email?

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history.

Microsoft xbox refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds. For detailed info about the return and refund policy, see Microsoft Terms of Sale. If you still need help, select Contact Support to be routed to the best support option. Items that may be eligible for a return, refund, or exchange include physical goods like a Surface, Xbox controller, virtual reality headset, or packaged software. Note: If you can't request a return or get a prepaid shipping label for your return, contact support.

For more info, go to:. This refund right is limited to one time per Microsoft account, per Xbox subscription product. Gift cards and Microsoft account balances.

Home Home. Digital Game Purchase Refund Terms. Sign in to Xbox on your device. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below.

Home Home. Request a refund for digital games. Questions about a refund email? If the refund request is approved, you'll see it being processed on your Microsoft account, and you'll no longer be able to access the digital game product. Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. Check out additional eligibility details, guidelines, and resources below.

Microsoft xbox refund

If you purchased a product from Microsoft, you may be able to request a refund, exchange or a return. To get a refund on a subscription, use our self-help tool below to guide you through the right steps. If you want to change from one Microsoft subscription to another type, read how to switch subscriptions. If you don't recognize a charge on your account, you can now investigate it on the Manage your payments page of your Microsoft account dashboard. Learn more. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. If you cancel a subscription in the following countries, you may be entitled to a prorated refund. Any subscription length - Canada, Israel, Korea, and Turkey. If you purchased a product or service from another organization, contact them to inquire about returns or refunds.

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The refund may take a few business days, so you may want to check with your bank to ensure the applicable payment method has been properly credited. How to get service for Surface. If we grant refund approval, you'll see the refund being processed on your Microsoft account, and you'll no longer be able to use the content. If there are additional terms shown when you purchase your subscription, those terms may be different and will apply to your purchase instead of the standard terms. Microsoft Services Agreement. Visit the links below to find out about refunds for other types of products:. Refunds are generally processed within 3—5 business days after we receive your item and find it eligible for a return. Additionally, refunds do not apply to all games, including:. If you have purchased Microsoft or Office, learn how to download or install Microsoft or Office. Yes No. Did this resolve the issue?

The Xbox ecosystem features thousands upon thousands of games, DLC and in-game purchases, apps, subscription services, and more, all of which are available to players and provide endless ways to have fun.

Explore subscription benefits, browse training courses, learn how to secure your device, and more. I'm paying for another person's subscription. Contact us. Resolved my issue. Yes No. Was this information helpful? What's covered under digital game products. Request a refund for digital games. Microsoft Tech Community. Clear instructions. Discover Community. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.