Openreach los red

Sign in to get your answer quicker. Openreach los red I returned home from my vacation I discovered that my Internet WiFi and phone land line are not working. The "LOS" light on the white OpenReach box on the wall has turned red, the "Internet" light on the black Sky rooter is off and the "voice" light is orange. I tried to fix the problem but rebooting the devices, but wasn't fixed.

I was wondering whether anybody here has experienced the same thing around getting their fibre activated. I placed the order on the 1st, the engineer came out on the 15th, but he said there was no light in the box - "you have to call Openreach or your ISP". Phoned vodafone, and they confirmed that they "currently have a problem in the network resulting in light loss along the fibre route". Ok, fine. I asked for a resolution date, and I got the 23rd.

Openreach los red

If you need help finding your ONT, look for a white box labelled "Openreach" mounted to a wall within your property usually on the ground floor. Make sure to check that all the cables connecting your ONT to your router are secure and in place. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. You can find the steps to setup your router into your ONT here. If you've tried all of the above and still experience a problem, it could be that your router needs some changes to its settings. You can find the steps to setup your router here. If you've done this but still don't have a connection. Contact our tech support team on option 3 after selecting your customer type. Their opening hours can be found here. The ONT has multiple lights on it, here's what they mean; " Power " indicates the ONTs power from the mains: Green if it's powered up Flashing green if it's booting up Off if it has no power. Green if it's connected to the supplier Flashing green if it's making a connection Off if it can't detect the optical cable. Red if there is an external fault detected Off if the line is working without an issue. Checking your Setup Make sure to check that all the cables connecting your ONT to your router are secure and in place.

Off all Fibre home phone line is not activated. Was this discussion not helpful? Blinking any Data is being transmitted through the port.

Check all cables are firmly plugged in. Make sure the power cable is connected to your hub and the power socket. If the PORT light on your Openreach modem is off or flashing and you're still having issues with your broadband service, please contact us. Check your Full Fibre wiring and set-up. Check your Smart Hub your router Check all cables are firmly plugged in. Check your Openreach modem Check the modem is connected to the power supply If the Power light is off, check that the Openreach modem is connected correctly to the Battery Back Up Unit using the white power cable. Optical cable The green optical cable should have been connected by your engineer.

If you are fibre customer you might have an Openreach modem or ONT installed. This white box connects to a fibre optic cable, which runs directly to your house and allows you to access our fibre network for broadband and voice. There are several lights on the ONT, when these lights change colour or flash, it means something is happening. Customers will have one of five different types of Openreach modem, they all work in the same way, but the type and number of lights may vary between devices. Learn about what the lights on the Openreach fibre modem mean and what to do if they show that there's a problem. Fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Check physical connection at both ends of the cable between the Openreach fibre modem and Hub. Try new cable if needed.

Openreach los red

I have rebooted the ONT several times but to no avail. In fact I left it switched off overnight and switched it on again this morning but the red light is still showing. Go to the fix. It may or may not be related but as I was driving back I did notice an Openreach engineer working in the next street on my estate. As general support staff know little about the FTTP Trial you need somebody like Gandalf to come along and sort things out. I am still in the same position, ONT turned off overnight, switched on this morning and steady red light showing for LOS.

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Off topic. Reconnect the power cable again and your ONT should take around 30 seconds to come back online. Thank you for your feedback! Fibre optic link to BT exchange is working and recognises your Openreach fibre modem. Reply 1 Like. I found it difficult to follow. Test an alternative Ethernet cable between your ONT and router if the " Port " light is unlit, but all other lights look to be okay. Account Queries. I know that we can't contact them directly - voda has to do that for us, but every support agent I've talked to had been unhelpful. The saga continues.

One aspect of the installation is a wall mounted modem known as an ONT — Optical Network Terminal , which goes between the fibre connection outside and your router. This is what it should look like….

Hold this in place for about 10 - 15 seconds, until all lights on the front of your ONT go off. Wait until light turns solid green. Contact us if you're still having issues and the green optical cable is fully inserted or the PON light is flashing and the LOS light is off. Optical cable The green optical cable should have been connected by your engineer. Optical Green solid Connected Check physical connection at both ends of the cable between the Openreach modem and Hub. The saga continues. Make sure to check that all the cables connecting your ONT to your router are secure and in place. What do they mean by 'understand next steps'? You're dependent now on openreach pulling their finger out and sorting it, but experience tells us they're hardly open and definitely not reachable. Ok, fine. This is easy to do, simply disconnect the power cable from your ONT for at least a minute. Latest news. Mark Community Manager.