Samsung soundbar remote volume not working

However, no matter how reliable this brand is, we can imagine the frustration when you suddenly find your Samsung soundbar remote not working. To save you from wasted time, our engineers listed all possible troubleshooting fixes when you encounter this issue. Besides all that, sound settings could also prevent the remote control from working.

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Samsung soundbar remote volume not working

All has been fine up to now, along with 2 x wireless speakers that don't appear to give me any issues after the initial teething connection problems. Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead. When using TV remote all it showed was the soundbar 'flag' on the left hand side, with no volume adjustment. I have reset the soundbar, unplugged the HDMI lead, and reconnected, but it still will not allow me to adjust the volume. Anyone any ideas? I get the exact same issue now, and it never did this before. For me I'm on a Q7F65" and an N soundbar. For me, if I open up the menu, go to sound, switch to TV speakers, wait a few seconds, then switch back to the soundbar it works again for a little while. But this issue will occur again in the future, without any sort of rhyme or reason. Okay so not sure if this has actually fixed the issue, but thought I'd share some steps I've taken which may help. Internally though, pin 13 is common across all HDMI ports. This means that other devices that support CEC could be 'hijacking' the control.

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Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now.

All has been fine up to now, along with 2 x wireless speakers that don't appear to give me any issues after the initial teething connection problems. Last night I turned the soundbar on using its own remote control, as opposed to selecting it through the TV, but I couldn't adjust the volume using the TV remote - as I normally would - having to resort to the soundbar remote instead. When using TV remote all it showed was the soundbar 'flag' on the left hand side, with no volume adjustment. I have reset the soundbar, unplugged the HDMI lead, and reconnected, but it still will not allow me to adjust the volume. Anyone any ideas? I get the exact same issue now, and it never did this before. For me I'm on a Q7F65" and an N soundbar. For me, if I open up the menu, go to sound, switch to TV speakers, wait a few seconds, then switch back to the soundbar it works again for a little while.

Samsung soundbar remote volume not working

Go to Solution. The problem has been solved on my setup so hopefully this will work for you. Wasn't an issue with my previous M soundbar, just with the new Q60T one. First thing to try is to use the "Universal Remote" option on the tv to setup the tv remote to control the soundbar. It doesn't seem like this should be necessary as all of the devices are Samsung but it did make the difference and the tv remote always works for the volume now. I also upgraded the firmware on the tv by manually downloading the latest version from the website and using a USB stick. This latest version wasn't available through the tv's interface.

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Once the soundbar is off, remove the power cable and wait between 5 to 10 minutes before plugging it back on. The subwoofer was deliverying major bass during explosions. When starting the TV, the TV remote works, but when i change a channel i no longer can control the volume. Unfortunately, when I called Samsung tech support, it took more than 90 minutes for them to tell me that the remote will not control optical sound. The problem has been solved on my setup so hopefully this will work for you. Last Updated: October 5, If you are still having issues I would recommend call in directly at 1 and asking for our remote management team. I get the exact same issue now, and it never did this before. Starlink Talk. Next, plug the switch back into the power source. I don't know whether this is necessary in addition to setting up the "Universal Remote" but it doesn't seem to hurt. Thank you for reaching out! Thank you for using the Samsung Member's Community.

There are a number of things that could cause your remote to stop working. Here are some common causes:. One of the most common reasons for a remote not working is dead or weak batteries.

Hailee First Poster. However, no matter how reliable this brand is, we can imagine the frustration when you suddenly find your Samsung soundbar remote not working. I didn't try separately so don't know if one or the other was enough. Sign up. The manual is pretty non-existent so it took me awhile to figure things out. Zorba Replies. This latest version wasn't available through the tv's interface. Still looking for a real fix here. Top Contributors this Month View All. After all, you can only resolve technical issues faster if you figure out the root of the problem.