Service status virgin broadband

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Check if Virgin Media is down in your area, or if the fault is with the Virgin Media services in your home, by tapping the link below. There are two ways to check for issues in your area that might be causing problems with your Virgin Media services. There are no Virgin Media network issues affecting services in your area. If you have a problem with your Virgin Media broadband, TV or home phone service you can run a check online on our service status page. Billing Change my package My current package Email Home move. Service status Help Account settings. Help Virgin Media Service Status.

Service status virgin broadband

Find a store Full site. Full site Find a store. Heads up: Internet Explorer is retiring on June 15, For a better browsing experience and to properly view all of the features on our website, please use a more recent Internet browser. If you're having difficulty you can complete your purchase by going through chat or giving us a shout at If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. Note: in the event of a power failure, your Virgin Plus services may be affected. Please confirm that all your Virgin Plus equipment has power. Consult your local power utility provider about power outages. If your Virgin Plus services are still down once power is restored, use our Virtual repair tool to troubleshoot. Enter your address to see if your area is affected by an outage. Get real-time service outage status updates and manage your communication preferences when you log in to my Account or use the My Account app. Log in to my Account. Skip to content Skip to Footer. Hey there, we think you're in Ontario.

The technical storage or access that is used exclusively for anonymous statistical purposes. If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution ADR scheme. We lost everything on the old box.

Virgin Media is no stranger to outages. Is Virgin Media down? Another good source to check is the Downdetector website. The Downdetector Virgin Media page is here. Social media is another good indicator of widespread problems. We have an article here detailing all the different ways you can contact Virgin Media.

However, some areas seem to be unaffected and working as usual. The most commonly reported problem is issues accessing emails, but many are reporting a loss of internet or slower connections than usual. At the time of writing, Virgin is yet to officially acknowledge any fault. Usual article follows below. With millions of people around the UK relying on internet services every single day, demand on the infrastructure that provides this is very high. These days, your broadband connection are arguably as important as any other household utilities, so losing access due to technical problems can be a serious headache. Virgin is one of the top suppliers of both in the UK, so when it experiences difficulties the effects can be widespread.

Service status virgin broadband

If your services aren't performing as they should, our Service Status is the first place to go to check for faults without having to call in. Our Service Status is a really simple, yet very clever way to help you run tests, check for local issues, restart and reboot your Virgin Media kit and even to book or reschedule visits from our engineers. If you aren't the account holder, you can just click this link: Check Service Status. Once you've downloaded the app and signed in, just click the Status button at the bottom of the app and for an overview and helpful hints and tips. If you're accessing it for the first time, make sure you have your Account number and Area reference number to hand - you can find these details at the top right-hand corner of your bill. Once you're signed in, you will see your services and their current status: this is where we will let you know if there are any known outages that may be impacting your service. The great news is if we have identified an outage you can subscribe for updates to your mobile or email, and we will advise you on the progress and when the issue has been resolved without having to call us. Simply follow the instructions on the screen and we will run diagnostics and advise the next steps to improving your service.

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Virgin Plus does not accept any liability for use of the information or data contained on this site, or any reliance on the information or data. Are you sure you want to remove the phone from the cart? My Account. Sitemap Media Releases Jobs Virgin. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. If you're a Virgin Media customer you can visit the My Virgin service update website to check the service status where you live when the site is working. Check my Virgin Media Service Status. MartinSLewis can you please advise how I can get my money back for such a diabolical experience?? Not a word from your customer services team, just cancelled overnight. Compensation should be paid automatically and arrive no later than 30 days after the problem is resolved. Neighbours confirm! The whole reason I tweeted in the first place was to avoid having to call. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone.

Follow all our live coverage of business, economics and financial markets. Downdetector, which tracks outages, said more than 25, people had reported problems with their services , with the glitch first noticed by some customers shortly after 1am BST.

Note: in the event of a power failure, your Virgin Plus services may be affected. It's been down in north London since yesterday. Virgin Media went down today June 30 leaving hundreds of customers furious. When signing up for notifications, your information is not retained beyond the duration of the outage. If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution ADR scheme. Is Virgin Media down? What a waste of time. Useful comments include a description of the problem, city and postal code. Compensation should be paid automatically and arrive no later than 30 days after the problem is resolved. What isn't working? Log in to my Account. Not a word from your customer services team, just cancelled overnight.