Sky q viewing card problems

Sign in to get your answer quicker. First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box. If it is in correctly there is not enough of it sticking out to grip and remove it.

When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. It is really dependent on how the Viewing Card adds up in your configuration to whether it will be detected or not. Next, reinsert the Sky Viewing Card appropriately and update the software. Finally, Reset the Sky Viewing card. The message that constantly appears when you try to access content brought from your Viewing Card indicates a problem. Whether that problem would be with the Viewing Card itself or the Sky Box , is still not yet identified. To resolve your problem in the most efficient and easy manner, follow the order of your solutions, exactly as they are.

Sky q viewing card problems

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down. If your viewing card is inserted correctly, remove it from your Sky box and then reinsert back into the correct slot, ensuring that the arrows are pointing towards your Sky box and card chip is facing down. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. Please contact us for more help. If you are, you'll need to activate your viewing card and pair it to your Sky box. If you've recently inserted a new viewing card, you'll see this message. It should clear within a few minutes. If the message is stuck on screen, reset your viewing card and complete a software update. Are you seeing a different error message?

On the Sky remote, Press the Sky Button.

Now, check the card over for any obvious signs of damage, especially on or around the copper chip. Deep scratches or even scorching or heat burns will prevent the card from working correctly so if this is the case, you may need a replacement. If the card appears fine, you may want to give it a light clean with a lint free cloth just to ensure the contacts are free of dust or dirt. Do not use any chemicals or liquid cleaners to clean the card. Now, switch on the mains power source to your Sky box and leave it on standby for at least 3 minutes. Once you see your Sky box is switched back on using your television set, choose a Sky channel with your remote control.

Sign in to get your answer quicker. Hi I'm a Sky account holder for over 21 years but coming to the end of my patience with my current problem. We had issues with our viewing card not being recognised a few months ago and was issued with a new card. Then we started having similar issues with the card to the point this week we were sent a new Q box. This arrived a few hours ago, I've followed all the set up procedures including the software updates. Then I got to the pairing of the viewing card, and guess what the new box doesn't recognise the view card as being in the slot. I've cleaned it and replaced it dozens of times and still no joy. So I've a new box and a few months old replacement card and still the problem hasn't been resolved. You are my last resort, so hoping you can help esculate this problem. Just look out for the colourful bubble to start the conversation.

Sky q viewing card problems

Sign in to get your answer quicker. Over the last few months my Sky Q box intermitantly stops recognising the viewing card. In that time I have had the box replaced, the sky card replaced and for about a month no issues but come home this evening and once agin the viewing card is not being recognised. I have reset the box by switching the power off and then turning back on again and have removed the card, reinserted it but still having a problem. Hi there, Stubarru. Just look out for the colourful bubble to start the conversation.

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One of their call centre guys actually told me he didnt care one night. If you are, you'll need to activate your viewing card and pair it to your Sky box. I was told, yet again signal was sent to the wrong card number. Never mind, she was cheerfully told, a new one shall be sent out, and will be with us by the end of next week. Wait for the box to completely power down. If the card is inside the device, the reset will also fail since the interface will not be deleted. Kevin has over five years of experience working in various Tech startups and providing Technical solutions. Or better yet, you can actually cancel your account - save yourself nearly 50 quid a month, invest in a decent freeview box and do something worthwhile with the money. First check that your viewing card is correctly inserted. Press the HOME button.

Are you seeing one of the below error messages? If you are, check that your viewing card is firmly inserted with the arrows pointing towards your Sky box and the card chip facing down.

It should clear within a few minutes. Have a guess how this phone call went BTW Sky bill was paid today - for something I cant even watch properly. No problem. Wait for the box to completely power down. Heaven knows why anyone would want to subscribe to these dreadful TV packages, which are extortionately priced and only offer viewers garbage programmes in the main. Wait for the reader to withdraw the card and store it inside. Stand by for another Minutes while the adapter is unplugged. If you suspect this is the case, please contact our support team here at SkyCards. Note : If the update has been finished successfully, your cable box will undergo a reboot. Sign in to get your answer quicker. Do not interact, shut down or reboot your box for the time being. When clarifying the exact cause of this problem, we must both take hardware and software factors into consideration. If you are still seeing the On Screen Message, you will need to complete a restart on your Sky box. About Author.