Sky stream puck unable to link account

Sky Stream has recently gone through an update, but some viewers have been left with issues and are unable to watch their favourite shows. Stream is a dinky plug-in box that provides access to Sky's leading entertainment service via WiFi to any TV of your choice.

Sky TV is currently available through three different devices. Which Sky hardware option is best? That depends on how and where you watch your TV, as well as the equipment you already own. Sky Q. Sky Glass. Sky Stream. The Sky Q under-the-TV box, plus optional mini boxes.

Sky stream puck unable to link account

Sign in to get your answer quicker. Brand new to Sky, got my puck plugged in but it won't link to my account and I have not activation code. They remind me that it will automatically charge after 14 days, but I can not activate the puck? Had the same issue tonight trying to set 4 up. Power down the puck, press and hold the power button on the bottom whilst powering back up u til the light flashes red, green, amber. This should do a factory tester and force a software update. Once done you should be able to follow the onscreen instruction and then link to your account. Unplug it. Then hold the power button with it still unplugged, keep the power button held down and plug it in again. Keep holding the button until it flashes red amber green rapidly, then let go, this makes it do a software reset.. About Sky Community Offers.

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If you're having problems connecting your Sky Stream puck, try these steps. For other on-screen messages, check the on screen message lookup tool. Power cable: check both ends of the power cable to make sure it's securely connected and plugged in at the mains. Loose cables can cause problems. Placement: where you keep the Sky Stream puck is important. Here are some suggestions:. Try another channel: if the issue is only happening on one channel, it could be a broadcast issue. For the clearest signal:. Check if your room gets a good WiFi signal.

Sky stream puck unable to link account

Sign in to get your answer quicker. Sky Puck won't link to my account after a factory restart. Now unable to use any of the features or set anything up on it. Norman To get you some help with this I have escalated your post to the Sky Messaging team. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

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When you order Sky Q, an engineer will come out to your property to install and set up an under-the-TV box, connected to a satellite dish outside. Reply 0 Likes. The company Here for every move. Then hold the power button with it still unplugged, keep the power button held down and plug it in again. All forum topics Previous Topic Next Topic. Check our complete channel guide below to see which channels are available. Thank you for signing up! Start now. Sky Stream puck. About Sky Community Offers. The Sky Q under-the-TV box, plus optional mini boxes. Sky Q lets you watch, pause and record live TV, as well as all your favourite streaming services.

Sign in to get your answer quicker. Had to hold the reset button in for some time before the flashing white light turned red, try holding the reset button longer. Working now after full reset.

Post 3 of 3. Check our complete channel guide below to see which channels are available. Sky Stream is a great option for properties where it is impossible to install a satellite dish. Sky Stream. Sky Q lets you watch, pause and record live TV, as well as all your favourite streaming services. But, the tech giant has helpfully released a thread on X formerly Twitter for people to manually reset their systems and start the update fresh. Contact We're here to help. Report post. Combining Sky Q with Sky broadband makes your home networks even more powerful. Search Sky Community linear-search Created with Sketch. Movie night? They remind me that it will automatically charge after 14 days, but I can not activate the puck? Hi Brand new to Sky, got my puck plugged in but it won't link to my account and I have not activation code. FAQs Find quick answers. Ultimately, Sky Stream offers more for your money, including more channels, plenty of content, add-ons, and an excellent user experience.