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The router is having trouble keeping up with the latest bandwidth needs and feel the XG could be configured in a way that the router is not needed. Is this possible or am I pursuing a config that is not valid? Am I going about this the wrong way or is there a better setup option? It is possible you will either need to contact the ISP and give them the MAC address of the interface, or possibly spoof it so the firewall matches your current router. ISPs used to make this a pain, but seem to be more flexible now as a rule. Ask though.

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This help provides information about sophos community Sophos Mobile Admin management console and explains procedures step by step. Also, make sure you do it at a time when your ISP is available for troubleshooting. Toggle Menu.

Posting on here since Sophos has been less then helpful, We installed Sophos endpoint wither their Ventura Config profile and it looks like it works and is functional. However when I go to do an update on the computer while logged in as the local admin no password is accepted. Also when I go to More info and then install through that window it locks SophosEndpoint as the user name and no password I try works there. I've attached a screenshot of the weird login window I haven't seen before. Looks like its performing permissions management over the softwareupdate binary. You will need to work with the vendor on this, even if they dont want to work with you.

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It sounds like your default gateway will need to change as it is likely an internal IP address Now would also be a great time for auditing your firewall rules. Sophos Home. Sophos Support Plans Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Check out our product forums where you can browse a variety of topics, post questions, and get solutions for our entire range of Sophos products. In response to tonyalvaro. Popular Community Discussions 90 days. Product Information. Recent Community Discussions Site-wide. Do you have any recommendations on ip address assignment or NAT best practice with this type of setup? SG UTM. Since this change no more affected machines have appeared. Ask though. By continuing to use the site you are agreeing to our use of cookies. Last updated: 09 Feb - Learn More Continue.

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Join the Community Check out our product forums where you can browse a variety of topics, post questions, and get solutions for our entire range of Sophos products. Central End Just ran into this same issue on one of our endpoints. Latest 29 days ago by David Adamson. Also when I go to More info and then install through that window it locks SophosEndpoint as the user name and no password I try works there. If you have anything else plugged into that switch, make sure you have a plan for that. Using the admin account created via our Pre-stage Enrollment, we're repairing the token issues for the affected users. All Rights Reserved. Results 1 - 10 of , I'd wager Sophos is doing the same thing. Email Appliance. SG UTM. Learn More Continue. If i misunderstood this, I was under the impression the Cisco was your device, while the ISPs was the ?