Troubleshoot ps4 controller

Diagnose and fix the most common problems plaguing your PS4 controller with these step-by-step DIY troubleshooting guides.

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your PS4, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues. To help you fix this problem, we'll start you off with the easiest solution and move on from there. Sync issues represent the most common reason that PS4 controllers fail to connect.

Troubleshoot ps4 controller

If you can't get your PS4 controller to connect with the console, fear not: it's frustrating, but most of the time, easily fixed. Your first step should be to connect the controller using the microUSB cable that's usually used to charge it. Ensure the cable is securely inserted in the back of the PS4, and then plug the other end into the controller. Press the PS button on the controller. You'll hear a beep and the controller should pair with the console. If the controller and PS4 don't pair, the cable might be faulty — use a different microUSB cable and try again, waiting for the controller to charge before you attempt to pair the controller. If your controller still won't connect wirelessly, you might need to perform a complete reset of the controller. To do this:. Turn off the PS4 and disconnect it from the internet unplug the Ethernet cable or temporarily unplug your wireless router. Internet signals can interfere with the controller's connecting process. Turn the controller upside-down and locate the recessed reset button, next to the screw beside the L2 button. Using a thin paperclip, insert it into the slot and depress the button for about five seconds. If your PS4 and controller still won't connect, you may need to contact Sony's PS4 support for additional assistance. Close icon Two crossed lines that form an 'X'.

Include your email address to get a message when this question is answered. The green light indicates a controller that's currently connected and in use.

Last Updated: January 31, Fact Checked. Naseem started his tech reviews YouTube channel in and has since gained a following of over 34, subscribers. He specializes in sharing information about the latest smart home tech, Apple, Samsung, Google, PlayStation, Microsoft, and gaming devices. This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed , times. There are many reasons why your PS4 controller won't connect to your PlayStation 4 console including a bad battery or Bluetooth interference. This wikiHow article will show you some steps you can take to troubleshoot why your PS4 controller won't connect to the console.

Make sure the battery works, check the connection, and disconnect it from other devices. Jump to a Section. If you find that your PS4 controller won't connect to your PS4, then you may be dealing with a firmware problem, interference, a bad battery, or a number of other issues. To help you fix this problem, we'll start you off with the easiest solution and move on from there. Sync issues represent the most common reason that PS4 controllers fail to connect. The controller may become desynced on its own, or someone may have synced it with a different console or device.

Troubleshoot ps4 controller

PS4 gamers know all too well how a bad controller can ruin their day, but you don't have to put your gaming on hold or go out and buy one of the best PS4 controllers when yours is on the fritz. Here are some common issues you may run into with your DualShock controller, as well as suggestions on how you can fix them. Sometimes, during the PS4 controller troubleshooting process, it just fails to sync with the console. It's worth noting that the PS4 uses a standard Bluetooth connection, so if you use your controller with multiple devices — such as your PC, smartphone, or tablet — you'll want to make sure it's not connected to anything else while you're trying to connect it to your PS4. If you're still experiencing issues connecting your DualShock controller to your PS4, it could also come down to the USB cable you're using. I've had cables that perfectly charged my phone, but won't connect my controller to the PlayStation. That's mostly due to small dents the DualShock is sensitive to that other forms of technology aren't. So I bought a cable specifically for charging my DualShock and don't use it for anything else to avoid accidental damage. Even then, I find myself replacing the cable at least once a year. When you remove the cable from your DualShock controller, give it a good inspection.

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Select Controller General and configure controller settings. Thanks for letting us know! If nothing has worked to get your controller up and running, try these easy fixes. He then spent eight years as a content lead on the Windows team at Microsoft. Related Articles. Instructions apply to the official Sony DualShock 4 controller, but these troubleshooting tips will also work for third-party controllers. Watch Articles. Put your DS4 in pairing mode by holding PS button and share simultaneously. The controller is on and working, but cannot connect to the console. The green light indicates a controller that's currently connected and in use. Disconnect your controller from other devices. Sync issues represent the most common reason that PS4 controllers fail to connect.

You can use your controller away from your console.

Protection plans. In these cases, you'll need to re-pair your DualShock 4 with your own PS4. Your wireless battery is dead or low. If that doesn't work, or you don't have a second controller, then try a hard reset. Hobbies and Crafts Crafts Drawing Games. Disconnect your controller from other devices. To do this, turn off your console and controller. If it does work when connected to the PS4 with a USB cable, then the controller itself is at least nominally functional, and you can proceed. If that doesn't solve your problem, continue to the next step. Also make sure to turn it off when it's not in use to preserve the battery.