Us postal service corporate office phone number

Last Updated: January 29, Fact Checked. This article was co-authored by wikiHow staff writer, Eric McClure.

There is a main USPS phone number: for all issues and a dedicated number for technical support: USPS support also provides a phone number for tracking information or any other issue with your package: To get help with stumps, call If you have any questions regarding shipping supplies, you may reach out to the support team at Choose the reason for your inquiry. Follow the 4 steps provided on the next pages: you will be given an option to provide your name, tell about your issue, add some additional information, you will have to provide your contact information and send a confirmation email, also you will have an option to choose whether you would like a response by email or phone. I am trying to get information regarding the shipment of an urn to Germany, but cannot get a hold of a single human being to ask this question.

Us postal service corporate office phone number

For any business, customer service is important. It improves the brand image, keeps customers loyal, and provides insights into the customer experience. In the past, customer service operations for a major corporation would involve thousands of service agents to handle calls — from routine problems to more complex ones. Technology has changed customer service, allowing automated systems to handle routine inquiries 24 hours a day without requiring an agent. This allows customers to find solutions for certain issues without being put on hold or being referred to agents for complicated problems. We found that two of the metrics, the containment rate the percent of calls not transferred to agents and customer satisfaction, have both increased over the past years. Still, there is room for improvement. A quarter of IVR users who stay on the line at the end of the call to take a survey were very dissatisfied with their IVR experience, which might be worth exploring further. We also found the Postal Service was counting any call not transferred to an agent as contained. For example, if someone called and hung up in frustration before getting the information they sought, that call would still count as resolved by the IVR system. We recommended the Postal Service track abandoned calls and more accurately track contained calls.

Could not believe she spoke to me like this. Sign In. This is unacceptable how this woman handled this situation!!.

Former employee here, , I had to resign for reasons I'd rather not discuss. But I just found out I was denied a grievance back in December when I was still employed. I AM owed that money for my time I put in, but since I had to resign in March of the following year, no grievance was paid. I can go on and on about how this organization treats its employees and how if you want decent hours you pretty much have to get "medical" as some call it. Basically fake an injury, get a doctor to sign off on it and your good for your career. You would be amazed at how many stations have damn near all medical 8's and 10's and the other carriers and cca's get the shaft.

General Information on Postal Service products and services: click here. Postal Service guide to mailing services: click here. For answers to frequently asked questions and customer service help: click here. Do you have a service problem? Here are four ways to have your issue addressed by the Postal Service:. They also can contact Postal officials nationwide electronically and immediately refer your issue to the appropriate local Postal manager who is in the best position to deal with your concerns. In addition, call center employees create an electronic record of service issues so that they can document the assistance that you receive. If problems occur, they are in the best position to investigate the issue and fix the problem.

Us postal service corporate office phone number

Last Updated: January 29, Fact Checked. This article was co-authored by wikiHow staff writer, Eric McClure. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources. This article has been viewed , times.

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I sent a medium flat rate priority mail box that was damaged by the post office in shipping. Dejoy, you have done to the usps is criminal. I guess they know my voice by now! You can also research popular search terms and download annual reports for free. Have a Happy New Year! Open Audit Recommendations. When I pay good money for postal service, I expect the management to return the same. Focus On Learn more Closed Investigations. Send Message.

Official websites use.

She says she is the supervisor. About This Article. Not satisfied with services. Again, she should be working with him to improve, not lecturing me on how hard of a time he is having. The so called supervisor's leave me on hold and never come back! If I just sign up to get another delivery the same thing will happen. Did anyone compensate me? There is a main USPS phone number: for all issues and a dedicated number for technical support: No account yet? Must we be relegated to profane speakers, who thought of this Title, hopefully, it wasn't paid for, what a tragedy! For any business, customer service is important. Could not believe she spoke to me like this. I have been trying everything for almost an hour now.