Virgin media cancel contract number

I have Asperger's which is a type of autism so for me doing it over the phone is very difficult to handle and would prefer it if I could do it online without having to physically talk to someone. Go to Answer. Just send a text with a description of cancellation to

This is ridiculous. If I go with another provider will they deal with the cancellation? A warm welcome and thanks for posting on our community forums. We're sorry to hear that you're having trouble trying to cancel your account with us. If you're call is cutting off before speaking to an agent, when you call do not enter any details when prompted, after a short period of time you will be presented with the main menu and an agent will answer shortly after. Please be aware this is not an immediate response team; however we will get back to you as quickly as possible.

Virgin media cancel contract number

Away at present so tried to give my notice via chat option, won't let me. Have screenshots to show two different errors, reloading after asking me to sign in when I already was and system error asking me to refresh and when I do nothing changes. Go to Answer. See where this Helpful Answer was posted. Hi dancingchickens. We unfortunately cannot take 30 day disconnection notices and action these requests via the community forums. Alternatively, you can WhatsApp our support team on Please bear in mind the response will not be instant, but our team will get back to you. It's not my fault the chat service isn't responding, screenshots held, so please can Virgin help. As mentioned we cannot take 30 day disconnection notices via community forums unfortunately dancingchickens. If the chat option is not working for you whilst you're way there are other available methods to provide your 30 day disconnection notice as provided above. Sorry but I've got seven screenshots now to show the chat options failures. This is down to Virgin. Have you got the link please for your official complaints. Thank you.

Account - Cable. Home Phone.

But if you decide not to, you can change or cancel your package through one of the options below. This is stuff like saving important emails from your Virgin Media account, as it will be closed 90 days after you have been disconnected. If your account is in credit, the amount will be refunded to you 45 days from your disconnection date we need this time for everything to be updated with any additional charges or credits once your account has been closed. Learn more about your final bill. The Virgin Media kit is part of the service we provide, so we may ask you to return it including remote controls and power cables. Just make sure you forward anything important to a new email address. Leaving Virgin Media.

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Virgin media cancel contract number

Fed up with Virgin Media? Want to move to another broadband provider? There are circumstances under which you can switch broadband provider without paying exit fees. At the time of writing in March , these fees are as follows:.

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The community forums is not one of those methods, so as advised, you would not be able to give your notice here. All rights reserved. There are no hard and fast rules in terms of what it might offer you or not, but it's a good idea to get a few things clear in your head before you make that call. You can cancel and switch to another provider with very little fuss. Account - Mobile. Other providers use the lower consumer price index. To cancel your Virgin Media contract, dial from your Virgin Media home phone or from any other phone. KirstyT1 Joining in. Hi The reason i have joined is to get some information on the new contract i have ordered, 10 days ago! This is down to Virgin. Hopefully Gareth can sort it out as the thought of Virgin trying to continue taking money after we close the standing order and then making threats of court. Switched On Families. He said his call to customer services was cut off again after a two-hour wait when he was connected to an adviser. Use the text option or write the letter. Stream from Virgin Media.

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Security matters. After attempting contact by phone we never actually got to talk to anyone so I tried the chatbot who eventually told me there was a 59 minute wait for an agent so I gave up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. TV on the go. How does my final bill work? Go to Answer. All forum topics Previous topic Next topic. Can you no longer email your cancellation? I'm happy to look at the issues surrounding the live chat that you're currently experiencing on your device whilst your away. Turn on suggestions.