Xfinity pixelation

Saturday, September 2nd, PM. I have checked connections. Reset the boxes. Changed the HDMI cord.

Monday, January 16th, PM. Whenever I try to watch a live sport, especially football or hockey, the feed is pixelated. It gets so pixelated that it becomes nauseating to watch. I have checked all my connections, have reset the set-top box numerous times, and have no issues with the stream through the Xfinity Stream app on Roku. I also have replaced the TV and the cable going from the TV down to the splitter in the basement where the cable comes into the house.

Xfinity pixelation

Friday, September 22nd, PM. My comcast service has been pixelating since may I have had boxes changed out, box updates, splitters and connectors changed, line to house from pole changed. Still have pixelation. I have spoken to several neighbors, they also have the same problem. This has to been a signal strength issue on Comcasts end. I dont feel for what i pay and my neighbors that we should have this issue for so many months. I also feel we should be compensated somehow for all this disturbance. Its the worst in evening and nite. This certainly isn't something we want for any customer, and I would be happy to assist you with getting the issue resolved for you and your neighbors. Can you send us a direct message with your full name, name of account holder if different , and service address please? The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. Select "Xfinity Support" from that list.

Modem swapped out. However, charges may apply for service appointments when the xfinity pixelation of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast. ABC is worst.

Sunday, October 8th, AM. I received an email that we needed to swap out a box for an updated one to continue our service. Had no issues with the old box. Got the new one and immediately started having pixelation problems only on certain HD channels. Assumed the box was the problem. Took it in, swapped it out and this new box is doing the same thing. We are sorry to hear you are having pixelation problems and that swapping out your TV box did not solve it.

Friday, January 22nd, PM. During the day, all channels are fine and our internet signal is never affected. It starts each day around p and lasts until around 11p. Comcast Labs always says the signal is good and we've checked all of our connections inside and out. We've also resatrted all of our boxes to no avail. I have done a system refresh online and upon completion, it works cleanly for about 5 minutes before going back to the pixelation and freezing which leads me to believe its something outside of my house.

Xfinity pixelation

Wednesday, April 5th, AM. For the past month or so, we've had problems with experiencing pixelated, garbled pictures on several TV channels. I've tried resetting our X1 box, but it doesn't help. This problem seems to have been getting worse the past few days. It's easy to see on the pictures I took last night how bad it's gotten.

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Xfinity Community Forum. Let us know when you can. New to the Community? Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. If the tech finds bad coax, splitters, amplifiers, or connections in your home even if Comcast originally supplied them you'll probably have to pay for the visit approx. Ask them to check the account setup and send a refresh signal to the box. RacetrackRick How did the appointment go? You may need to sign out of the forum and sign back in to be able to send the direct message. I'm right outside of DC. Bad signal would affect all not just live. I have been having the same problem for about a week on all of my TVs. Hello John , thanks for reaching out for help with your video serviecs. But by evening, the pixilation on my living room TV had returned.

Last Updated: October 3, References.

Was your question answered? My comcast service has been pixelating since may Xfinity did some updating in our area and this is when it all started. Scroll over and select the Cog settings 3. New to the Community? Please, mark a reply as the Accepted Answer. I am going through this same issue like so many others for years. Kills sports coverage. Let me know if you have any questions. Turned out, water was somehow entering the cable lines running to the house causing the interference. Changed the HDMI cord.