Arcteryx customer service

Paddling tips, tricks, news and gear reviews from an Unsponsored point of view. The Fission SL is a super light weight Goretex pro jacket that is insulated.

A section of my Alpha AR jacket delaminated and I contacted them about it, which they promptly responded to ask that I send it to them in Switzerland for review. They quickly reviewed the jacket and told me that they couldn't repair it and offered a discount on a new jacket while they keep the old one or return my jacket. I tried to query the outcome for a while, but gave up. All I want now is to have the jacket returned to me, but it's so far taken a number of weeks of asking by email, social media, their UK stores, tried their phoneline no answer and I still don't have any idea of when I might have a jacket back. Just out of curiosity, how old is the jacket and what kind of use has it had? Not wanting to start a pile of negativity towards you on here but I'm curious to hear how the product has performed. Best of luck getting it resolved.

Arcteryx customer service

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So did the only warranty submission for both which was not a great process. Also had a zip on a similarly well used fleece replaced for free a couple of years ago.

The Arcteryx phone number to reach the customer service team on general inquiries is The customer support assistants will provide information about the quality, materials, and prices of the items you are interested in and help you choose products according to your needs and preferences. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. Another Arcteryx support helpline is available at You can call this number for assistance with your order. You can visit the Arcteryx website whenever you need to get in touch with their customer service advisors.

Industry experts estimate that the North Vancouver, British Colombia-based brand could see sales grow by up to 25 percent each year, and potentially double its store count over the coming years. All the while, the brand says it will continue to dig into its athletic community and functionality-minded design process rather than diving into accelerated fashion cycles and trends. Related Articles Retail Christine H. We see our role as community-builders, and aim to equip the guests who enter our stores with more than product but the knowledge and support to get into their next great adventure. The brand is best known for its slick outerwear with a steely color scheme, trim proportions and a minimalist bird skeleton insignia that has made it a status symbol in both urban centers and on mountainsides.

Arcteryx customer service

Mission : build the finest products possible. Their operating and business models are aligned. The first technological advancement was eliminating the climbing harness buckles to avoid webbing-strap slippage. Then, creation of form-fitting foam harness enhanced safety and comfort. This new foam led them tangentially into backpack pads, straps and belts. The process avoided needle puncture so that seams no longer leaked. Sales growth has necessitated global manufacturing partners. Factories are carefully screened. It takes an average of 4 years for a commitment to a new supplier.

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They said they don't price match and that it's not possible to cancel or return orders made through their outlet. You can call this number for assistance with your order. Ashley did a visual inspection of the pictures I submitted and immediately issued me a credit for one pair of pants and asked that I send in the other pair for a repair evaluation This month Nov. Arcteryx promptly repaired both items despite the salopettes being nearly 10 years old. At 3 years it hinges around fit for purpose and what it is reasonable to expect. Received a new one within 4 weeks, no questions asked. A win for me and mother earth-yay. Will be purchasing my new Sabre AR pants later today when my credit voucher comes through. Search Unsponsored Search for:.

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I was concerned that this would be the case and that I would be finding myself buying another brand new perfect Fission before the postie had got to the end of the street. Joshuastisp In2h2o TahoeRover dbrford One of our local retailers who carries their products says he has noticed the same issues, and attributes it to the company no longer being Canadian owned. Another reason aside from price! I had a similarly disappointing experience of Arcteryx product not living up to expectations nor their warranty process recovering the situation. Leave a Reply Cancel reply. You can also use this Arcteryx contact for questions about shipping and delivery or returns and refund-related inquiries. The French-speaking customers can contact customer care agents on weekdays between 8 a. I sent an older, Arcteryx goretex ski jacket, into warranty, 1 month ago. This mail had a number for after care support. Colin Scotchford 11 Aug They did advise that I should wash and reproof both items. In reply to olddirtydoggy: 3 years old, used for a few weeks skiing this year, infrequent hill days and one Scottish winter trip.