Soundtouch wifi problems

If your product is unable to connect to your wireless router for Internet access:. If your product can connect to your network but is unable to obtain a strong signal or randomly disconnects from your wireless soundtouch wifi problems, try the following:. If the app cannot find a speaker you have already added to your Bose account, it might show "searching" or "not available" when trying to select that product, soundtouch wifi problems. To resolve this, try the following:.

Support Product finder SoundTouch 10 wireless speaker. SoundTouch 10 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found.

Soundtouch wifi problems

I have a Wave Soundtouch IV that is about 1 year old. I am not able to setup bluetooth or wifi connectivity. I have tried to reset both the radio and the base but still unable to see the Bose network in my device network list. I have tried multiple devices and computers to try and connect with no luck. I do get a solid amber light on the base but i don't get the message on the screen. Can someone please help? It's great that you've been through steps such as performing a reset already. Next, I'd recommend ensuring that the latest firmware is installed. You can do this manually by visiting here. I assume the update is complete when the LED quits flashing for some time but not sure since there is nothing in the directions or confirmation on the unit.

Note: Obstructions, like walls, metal, doors, etc. Yes No.

Support Product finder SoundTouch 30 wireless speaker. SoundTouch 30 wireless speaker. Sold from — Help us provide the best support by confirming your product below. Select your product. Nothing found. Please enter a valid search e.

If you cannot complete setup because you are unable to connect to your router for Internet access, here are some suggestions:. If you connect your product to a USB jack on your laptop or computer but the computer does not recognize the connection or the device, try the following:. If you cannot start or complete an update on a Bose product or app, try the following:. If your product becomes unresponsive or you are no longer able to use it as expected after an update is installed, try the following:. This message appears if there is an issue during the software update process.

Soundtouch wifi problems

So you have been using your Bose SoundTouch for a long time. But one day you find your speaker is not connecting to Wi-Fi? The most common reason is your Wi-Fi signal being weak and not reaching the speakers.

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If you open the Bose application but are unable to use it or it closes unexpectedly, try the following:. Compatibility with hotspot devices can vary. Support Product Finder SoundTouch 20 wireless speaker. If you cannot start or complete an update on a Bose product or app, try the following:. For Android devices, go to the device Wi-Fi settings and disable smart or automatic network switching. If these system sounds are too loud or too quiet compared to other media you are listening to from the computer, try the following:. Cannot skip forward or backward when playing a music service. I assume the update is complete when the LED quits flashing for some time but not sure since there is nothing in the directions or confirmation on the unit. If you have more than one system and sound cuts in and out or sounds choppy when you play the same content on two or more systems, try the following:. App does not detect Wi-Fi product during set up. Wireless signal range from your router can be reduced by obstructions, like walls and door. Install any updates for your router.

If the audio coming out of the Bose SoundTouch 10's speaker is distorted or comes out muffled, the inner speaker may be damaged or faulty. It may need to be replaced. If your Bose SoundTouch 10 is not charging when it is plugged into an electrical outlet, inspect the charging cable to ensure that it is the charging port that is damaged and not the cable.

Then, tap the Bose network name to connect to it. Additionally, if the device has a wireless channel setting, try a different channel. Hey , welcome to the Bose Community! Some tasks use more bandwidth than others—like video streaming, gaming, video calls, data backups, etc. Note: Obstructions, like walls, metal, doors, etc. If there are no concerns, try the following. Wait 20 seconds, refresh the network list in the Wi-Fi settings of the device, then look for and select the Bose network. If you don't notice a difference, you can always change back the channel. Then, turn on the device and try again. Click here to start service. If your remote control works but some of the buttons on it do not control your system as expected, try the following:. Remote is intermittent or does not control your Bose product. If an icon appears on your system that show a hand with a circle around it and line through it, try the following:. Cannot control volume level. If you select your music library in the SoundTouch app but the content of the library is empty or missing tracks, try the following:.