Xbox marketplace refund

Home Home. Request a refund for digital games.

Home Home. Digital Game Purchase Refund Terms. Questions about a refund email? For refunds related to digital game subscriptions, digital gifting, digital game pre-orders, and all other digital gaming offers, see the links below. Xbox subscription cancellations and refunds. Help with giving digital games as gifts.

Xbox marketplace refund

Home Home. Xbox subscription cancellations and refunds. You can cancel an Xbox subscription at any time. Turning off recurring billing will stop future charges for a subscription and grant you its benefits until its expiration date. You may also be eligible to cancel immediately with a refund; however, not all subscription charges can be refunded. In the following countries, you have the right to cancel a subscription that has recurring billing with immediate effect and receive a prorated refund as described in the Microsoft Consumer Subscription Prorated Refund Policy:. Available for the last subscription renewal charge for subscription terms greater than one month. Available for the last subscription charge. For more info, go to:. Countries with prorated refunds for Microsoft subscriptions. Things often go a lot faster when we know you. Sign In. Terms and refund policies.

Troubleshoot game issues on Xbox. Disability answer desk Accessible help and resources to get your Xbox questions answered.

Home Home. Protecting players from marketplace theft and solicitation. Developers have made amazing games and content for the Xbox network. To protect customers and developers, we provide a safe and secure way to make purchases in the Microsoft Store. To maintain this security, Xbox monitors for instances of marketplace theft or solicitation from the Xbox community. Fraud affects everyone, and most publishers and developers have their own sets of rules for combatting fraudulent purchases. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers.

Microsoft lets you refund the game or cancel the subscription ; however, you must not abuse this system. You have to have a reason to refund your Xbox games. There are rules and regulations, and you might not be eligible for a refund. This article will describe everything you need to know about refunds and subscription cancellations, whether directly from an Xbox console or through a Microsoft account. The Xbox ecosystem has thousands of games, apps, DLCs, subscription services, and more. But with such a complex system, mistakes can happen. You may have simply bought the wrong game, or someone from your household purchased a game from your account without your approval.

Xbox marketplace refund

When you request a refund for something you purchased from Microsoft Store, you can track its status online. Not all subscriptions are eligible for a refund. If you were eligible for a refund, you can see the refund status by following the steps below. If you were not eligible for a refund, or if you cancelled recurring billing, there will not be a refund entry. If you were eligible for a refund, you can check the status of your refund on your Microsoft account Order history page. Open Order history.

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Microsoft security. We provide Digital Game Product refunds as part of a consistent and reliable buying experience. Account protection. Yes No. Microsoft Store and billing help. You have multiple accounts. Windows Insiders. Refund Eligibility. As mentioned above, getting a refund is not complicated, but certain criteria must be met for success. Refunds for digital games include Microsoft Store digital game offers, Xbox apps excluding movies and TV apps , digital gaming bundle offers, digital game durable content, and some digital game consumable content, whether made available through the Xbox console, on your PC, or on your mobile device. Incorrect instructions.

Home Home. Request a refund for digital games. Questions about a refund email?

Circumventing these safety measures can lead to serious consequences. Open Order history Find the product. For more info about digital game pre-orders, see:. What is marketplace theft? Send feedback to Microsoft so we can help. For pre-sales support, or issues with purchasing, contact Sales support. Any more feedback for Microsoft? Refunds may take several business days or longer to appear in your account, so you may want to check with your financial institution to understand when the applicable payment method will be credited. To simplify things, this guide will cover everything there is to know about refunding a game on Xbox and other valuable tidbits. This can lead to phishing and risks to your own safety. Microsoft protects community members from financial fraud by securing account info and ensuring that players buy only from trusted retailers. What's covered under digital game products.